"We have been beyond thrilled, working with Elite Pro Concierge on our new house. It is a very complicated house and having David checking in on it weekly and handling all of the repairs and deferred maintenance from the previous owner has been a huge weight lifted off our shoulders. He is so competent and so is Chris the owner of the company. The teamwork and documentation is exceptional."
"Elite Pro Concierge is a well-run business with efficient systems and exceptional organization,
but what truly sets them apart is that they genuinely care. They don't just get the job done, they care about getting it done right.
Over the years, they managed the home through an extensive construction project, coordinated multiple general contractors, oversaw countless projects, and handled every detail with an incredible level of precision and professionalism. Whether it was a routine request or an unexpected emergency, we always knew they would be there. Having a team you can trust completely brings a level of peace of mind that is truly priceless.
A special thank you to Graeme, whose dedication and responsiveness consistently went above and beyond. His willingness to step in, solve problems, and make himself available whenever needed made an enormous difference.
I cannot recommend Elite Pro Concierge highly enough. If you're looking for a team that treats your home as if it were their own, communicates exceptionally well, and removes the stress from property ownership, you've found them."
"Elite Pro Concierge offers excellent, reliable property management services. We've used them for over three years and appreciate their attentive care and communication. Chris, the owner, values client relationships, while Gramme keeps us well-informed and is great to work with. For hassle-free property management, we highly recommend Elite Pro Concierge."
"I want to take a moment to recognize Graeme from Elite Pro Concierge in North Scottsdale. He has been nothing short of exceptional in all the work he has done for us at our Scottsdale residence. Graeme consistently goes above and beyond with professionalism, attention to detail, and a genuine dedication to excellence. His reliability and outstanding service make a true difference every time he is here. We could not be more grateful for his hard work and commitment—he truly deserves recognition as one of the very best."
"For the past three years we have left our home, from May through September, in the care of Elite concierge. Cathy and Chris Lombardo, the owners of Elite Concierge, are exceptional people— honest, responsible, responsive, and attentive to the smallest details. They and their team care for your home as if it were their own. They handle all the details— from getting your mail to minor and major repairs, if needed. I cannot heap enough praise on Elite Concierge as impeccable caretakers of your home when you are away."
"Elite Pro Concierge has been absolutely amazing. They have gone above and beyond to take care of everything for us. We are very happy with their service."
"Elite Pro has been servicing our home in Scottsdale for 7 years. Over that time their offerings have expanded and their service has gotten even better. From basic home checks to myriad handyman projects they have capably and reliably handled every need taking the hassle and frustration of home ownership away. We highly recommend Elite Pro!"
"The Elite team provides exceptional service and care for our home. The home concierge service is thorough and visits are documented so that we know the house is secure and functioning properly. We’ve used Elite and their subs for many different repair and remodeling services with great success. They are highly knowledgeable and very cost competitive. Certainly recommend Chris and team to anyone who needs someone to monitor and care for their home."
"I cannot speak highly enough about Chris and his team at Elite Pro Concierge. Their service is truly exceptional, and they have consistently gone above and beyond to ensure my home is well taken care of. From the moment I started using their services, I felt a tremendous sense of relief knowing that my property was in such capable hands. Chris and his team are incredibly professional, reliable, and detail-oriented. They handle everything with the utmost care and precision, making sure that every aspect of my home is meticulously managed. Whether it’s routine maintenance, handling unexpected issues, or coordinating with contractors, they do it all with efficiency and a smile. What sets Elite Pro Concierge apart is their genuine care for their clients. Chris treats every home as if it were his own, and his communication is always clear and timely. I never have to worry about anything because I know Chris and his team have it covered. Thank you, Chris, and the entire Elite Pro Concierge"
"For many reasons I am glad I switched to Elite Concierge Services. They are prompt and thorough with their walk through services. And when they see something that needs attention, they not only notify you, they have a number of vendors they work with to fix whatever the matter might be. And then they coordinate with them on the timing of the repairs. This is such a big help especially during the summer season when we are in Michigan. And I love the video and the pics they produce with each visit. I cannot say enough good things about Elite Concierge."
"Elite Pro Concierge has been providing their services to us for more than ten years with the utmost care and attention to detail. We can't say enough about the high level of service that they provide and the peace of mind we have that they are looking after our home in our absence."
"We are so glad we engaged Elite for our property management. Their inspections are thorough and their communication is very good."
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"Chris, Cathy and their team have gone above and beyond to take care of our home during absences. We do biweekly home checks, and monthly cleaning, but have also expanded into using their a la carte services such as project management and home repairs. We love their team!"
"I cannot speak highly enough about Chris and his team at Elite Pro Concierge. Their service is truly exceptional, and they have consistently gone above and beyond to ensure my home is well taken care of. From the moment I started using their services, I felt a tremendous sense of relief knowing that my property was in such capable hands.
Chris and his team are incredibly professional, reliable, and detail-oriented. They handle everything with the utmost care and precision, making sure that every aspect of my home is meticulously managed. Whether it’s routine maintenance, handling unexpected issues, or coordinating with contractors, they do it all with efficiency and a smile.
What sets Elite Pro Concierge apart is their genuine care for their clients. Chris treats every home as if it were his own, and his communication is always clear and timely. I never have to worry about anything because I know Chris and his team have it covered.
Thank you, Chris, and the entire Elite Pro Concierge team, for your outstanding service. You have made remote home ownership a stress-free and enjoyable experience. I highly recommend Elite Pro Concierge to anyone in need of top-notch home management services."
"We have been using Chris, Cathy & team since Feb 2022 and can't recommend them enough. They are always quick to respond to any issue at the house and have it in 5 star resort shape every time we arrive. They accommodate all requests big and small and pay attention to the details. The weekly photos ensure everyone is on the same page and spots any maintenance issues early."
"Elite Pro Concierge has been a life saver on numerous projects and home checks. They do what they say they’ll do and always on time. Definitely makes remote home ownership a more enjoyable experience! I highly recommend them."
"Chris and Cathy are world class in the communication with and support of their clients…. Had several issues with irrigation recently, and if it wasn’t for Chris monitoring my water useage, I wouldn’t have known about it, can only imagine the water bill…. He stayed in contact until I told him it was fixed!!!
Great folks… sleep better at night knowing we are covered!!!!"
"The team at Elite Pro are very professional yet feel like family. The depth of knowledge of house management and anticipating needs, is only surpassed by their kindness and willingness to help. Cannot say enough wonderful praise for Chris, Cathy and team."
"Cathy and Chris Lombardo, as well as their team, are the most professional, reliable and efficient group of people to watch over your home. We have counted on them for about 3 years and I cannot say enough positive things. Whatever you need, whenever you need it, they show up and take care of the issue. We never worry about our home when we are away."
"Update- it has been more than a year since we moved from AZ. I reached out to the Lombardos as a former customer for a referral, as I know they only deal with trustworthy contractors. I received a great recommendation within a hour of my text. Grateful for service and support, esp. in our first year of remote ownership. Lined up great contractors for cosmetic upgrades. Regularly scheduled home checks give great peace of mind"
"We have been a client of Elite pro Concierge for few years now, we feel they deserve a 5 stars because they are very efficient at their work. Chris and Cathy make a great team, Cathy look after our condo when we have someone renting it. The condo is well look after, it is cleaned properly and if needs of repair it is done promptly. She meet our guest and look after their need. Chris look after maintenance and checks between guests. We always receive pictures of the home watch. He also look after our car, when left for a long period of time, he will do some routine maintenance to make sure the car will be in order when we come back to Scottsdale. Communication is great, they usually respond in few hours. Great Job Chris and Cathy."
"We have been with Elite since the onset of their business and can honestly say that their professionalism and attention to detail keeps our condo in Scottsdale in top form which we the owners and our renters greatly appreciate - thanks!!"
"Elite Pro is a true full service concierge taking care of you home with the attention to detail and professionalism to address any issue. Routine home inspections identify issues before they become problems and you receive an extensive photographic history of the inspection. In addition, Chris and Cathy offer a full range of other services including grocery shopping to make your arrival easier, complete house cleaning services, including windows. Need minor repairs or help putting things together, their handyman services will do everything you ask and more. Elite Pro even offers a package delivery destination to permit you to ship items without the risk of leaving boxes at your residence. Whatever the request, Chis and Cathy work hard to meet your needs and provide comprehensive services."
"I have had Elite watch over my property for over 4 years now and couldn’t be happier! They have full service, including contractors to do construction, maintenance and whatever needs you may have. I strongly recommend talking to them and highly recommend their services! I have had many projects inside and outside, including a full rebuild of my interior walls in two rooms, cabinetry work and floor work after a leak from the monsoons in my roof. They managed the whole thing and my house looks better than before. We even replaced the roof and they supervised a complete rebuild of my fireplace. They are absolutely fantastic!"
"We have relied on Chris and Cathy to watch over our home while we are away for months at a time. They have consistently managed many repair, maintenance and improvement projects with expert professionals. We trust their judgment and advice."
"Elite Pro has been exceptionally attentive, reliable and easy to work with. It is as good as it gets."
"Elite Pro takes care of everything to give us peace of mind while we are out of town. Chris is always very responsive. Would highly recommend"
"Chris & Cathy along with their team are very professional and thorough. They provide pictures at every visit. If something needs attention or work done, we get an email and it is looked after promptly. Very happy with the service they provide!"
"Chris and his team are some of the best. Even when the job was done, Chris makes sure you are pleased. His standard is typically higher than most."
"Excellent Service and Organization. What makes them excellent:
Service Oriented: Will help you if they can with any task you give them.
Timely: We travel a lot and many times need their help last minute. They have always responded in a more than timely fashion.
Suggestive: They will evaluate your property and make suggestions that may improve the quality of your future visits.
Friendly: Some people do not present an attitude of liking their work. This firm takes their occupation seriously and they convey a quality service effort and friendliness.
They receive CCI's 5 star + rating."
"I have used Elite Pro Concierge for the past three years to take care of my home while I am away during the summer months. I have tremendous confidence in their decision making and in preparing my home for my return.
My peace of mind is direct result of their excellent service!"
"Chris & Cathy at Elite Pro Concierge have managed our corporate townhouse for a number of years now and always provide top notch service! CCI Surety highly recommends Elite Pro Concierge!"
"Chris and Cathy are absolutely great. They do all that they promise and more. I have used them for 8 years and my experiences have been great from regular house visits to project management overseeing maintenance issues. If there is ever an issue in my absence, they let me know and fix it. 5 stars are not enough."
"Chris and his team provide a top notch white glove service. He treats his costumers and vendors with value and integrity. He truly cares about his customers and their investments. He is always on time and he defines great clear and effective communication. Thank you Chris and Cathy"
"I highly recommend Chris & Cathy Lombardo and their staff at Elite Pro Concierge based on their outstanding personal attention to their clients. They are polite, courteous, diligent, responsible and available to help with any concerns before, during and after their work is performed. They treat their clients like family, and go above and beyond the call of business to make sure everything is accomplished in spades!"
"The contacts Elite Pro Concierge have are amazing. In the middle of Covid they had absolutely no problems taking care of our needs. We had a new home and lots of construction, landscaping, sound systems. Chris and Cathy are always reachable"
"Chris and Cathy provide us with the exact level of services required. They are always timely, thorough, and efficient. We highly recommend Elite Pro Concierge!"
"Chris & Cathy have been our Co Hosts - Property Management provider since June of last year. We own a STR in Cave Creek that has be occupied much of the time, Elite Pro does a great job greeting the Guests and responding to questions for us. We really like how clean they keep our property. Highly recommend Elite Pro. Ed & Kim"
"Chris is great. Always does what he promises at a fair price and spectacular work."
"For many years now, I have benefitted from Elite Pro Concierge services - my home and I are grateful for their oversight and management. Cathy and Chris are meticulous, thorough and really 'care' about each property they manage. Simply said, '...they are best.'"
"Chris and Cathy are simply the best. They bring great joy and energy to the process of caring for the homes of people who have entrusted the care to them, and to the people themselves. Their clients inevitably become friends because of the infectious joy with which they operate. They are both in their element in running their business and it shows no matter what capacity they are serving their clients."
"We have been working with Chris and Cathy for many years and they continue to provide excellent and prompt service looking after our "home away form home"."
"Chris and Cathy have been our property managers for the last 3-4 years and I have found that my stress level has gone down so much. They are on top of things and when we are not there they take care of everything for us. We know that whatever comes up, they can handle it for us."
"First class and very personable organization. Always ready to serve and provide meaningful and professional advice. Very quick response to client needs with a smile and sense of responsibility."
"I have been very pleased with the outstanding service provided by Elite Pro Concierge. Their commitment to ensure that our home is well taken care of in our absence is invaluable!"
"I have had an excellent experience having Chris & Cathy with Elite Pro Concierge manage my rental home in Scottsdale. They pay great attention to detail and are very easy to work with!"
"We’ve been using chris and his team for three years
now and they’ve done a fantastic job. I would recommend them to friends and family. Great people to work with."
"A number of years ago I was fortunate enough to run into Chris. We were unhappy with our current service and after meeting with Chris and Cathy, we decided to make the switch.
As an out of country property owner it is important to have someone who you can rely on for whatever you may need.
From repairs to checking guest in and out and even shopping for incidentals they have been fantastic.
We have had such great piece of mind knowing our home is in good hands that we have recommended them to a few friends of ours.
Dave and Erin MacDonald"
"Chris and Cathy give us peace of mind that our second home is in very safe hands!
They are resourceful, professional and extremely capable
When our daughter was studying at the house, we felt so reassured that Chris and Cathy were on hand if needed
Any home issues are dealt with efficiently and promptly by the Elite team, and we always arrive to a clean, welcoming space , ready to enjoy our family time in Scottsdale
Thank you, Chris and Cathy for your consistent commitment to excellence"
"I have retained Chris and Cathy the past 6 years to help me manage a second home for me here in AZ. I honestly couldn't have maintained the property without their professional and timely service. They are always available to help and have an array of experts to assist however complex the issue. Beyond the basics, they are terrific people that you soon come to regard as good friends. I wouldn't hesitate to recommend them to anyone."
"I’ve been a client of Elite Pro Concierge for over three years. I’ve recommended Elite numerous times something I don’t take lightly. I found Elite when I bought a home that needed work. Elite was able to give me my dream home. They have an extremely talented group of people working for them so whomever comes to work on your house you’re in good hands."
"Chris and his team do an excellent job of managing my clients vacation homes. They are always do what they say and make it easy for the homeowners to enjoy the property when in town instead of having to meet with vendors to get things done. If you have a vacation home, you should use Elite Pro Concierge."
"Chris and Cathy go above and beyond in helping care for our Scottsdale home! From the routine weekly house checks to small every day problems to overseeing complicated projects, they do it ALL and with a smile!"
"Great service and great people to work with! I totally trust them in my home and with my remodel and business decisions. I highly recommend this business and the owners have top ethics and standards."
"These guys are fantastic to work with, prompt and able to handle anything. Highly recommended!"
"We have a working relationship with Elite Pro Concierge and Chris Lombardo. This company is very attentive to our questions and concerns. They pick up the phone everytime we call. Very professional and white glove service. Very rare in this industry. Highly recommend!"
"Chris is great! Responsive, knowledgeable, honest. We’ve been working together on projects for some years now and haven’t had a full moment. Highly recommend."
"Cathy and Chris are impeccable with their care of homes. They have a keen attention to detail and are always professional."
"Chris and Cathy are great! They are friendly and listen to what we need. They provide exceptional service with an eye for detail in everything they do. They know their business and if you do ever have a problem - they will respond promptly and get it fixed. You are in great hands."
"I've known Cathy since I was young and she has always been the one you count on! She makes sure everything is done to the highest of standards. While Cathy has an amazing business mind, she also takes the time to make sure you feel like you always have a friend watching out for you."